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Everything arrives in the same inbox and is read by somebody whose name appears on the articles.

Press and partnerships

Same inbox, and the word partnership in the subject helps it get found. Read what the editorial policy says about paid links before writing, because the answer is usually already there.

What to include

We answer specific questions much faster than general ones, so it is worth a minute of extra typing.

• Lead with the question. Context is useful, but not first.
• Paste the address of the page you are writing about, and the sentence that prompted the message.
• If a page looks broken, say which browser and which device, and send a screenshot if you can.

Where we have to say no

Three things come up often and the answer is always no. We do not intervene with other companies on your behalf, we do not give advice for one specific situation, and we do not help with accounts we have nothing to do with. The legal notice says why.

Corrections and complaints

Quote the line you think is wrong and say what it should say instead. That is enough. The editorial policy sets out what happens next, including when a correction gets a visible note.

How long a reply takes

Two or three working days is normal. If a week passes with nothing, assume the message went astray and send it again rather than assuming we ignored you.